TOTAL QUALITY MANAGEMENT AND CHANGE MANAGEMENT IN PUBLIC ORGANIZATIONS




Abstract:
This article provides a review of Total Quality Management (TQM) and Change Management in Public Sector. It highlights the special role of TQM in the Public Sector, the concept of Quality in Public Sector Services and the role that E-Government can play. It concludes by integrating all concepts discussed with the factors, which shape change.

CITATION:

IEEE format

K. Karyotakis, V. Moustakis, “Total Quality Management and Change Management in Public Organizations,” in Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide, Belgrade, Singidunum University, Serbia, 2014, pp. 38-42. doi: 10.15308/sinteza-2014-38-42 

APA format

Karyotakis, K., Moustakis, V. (2014). Total Quality Management and Change Management in Public Organizations. Paper presented at Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide. doi:10.15308/sinteza-2014-38-42

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