@conference{Kar2014,
  author    = {Karyotakis, K., Moustakis, V.},
  title     = {Total Quality Management and Change Management in Public Organizations},
  booktitle = {Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide},
  year      = 2014,
  doi       = {10.15308/sinteza-2014-38-42},
  pages     = {38-42}
}