CITATION:
IEEE format
D. Abazović, B. Lutovac, “Implementacija Incident Management-a u Service Desk-u sa poređenjem ITIL i COBIT frameworka,” in Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide, Belgrade, Singidunum University, Serbia, 2014, pp. 571-577. doi:10.15308/sinteza-2014-571-577
APA format
Abazović, D., Lutovac, B. (2014). Implementacija Incident Management-a u Service Desk-u sa poređenjem ITIL i COBIT frameworka. Paper presented at Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide. doi:10.15308/sinteza-2014-571-577
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