Enhancing Employee Retention Through Sentiment Analysis of Workplace Communication in the Healthcare Industry

Keywords:
Sentiment Analysis, Workplace Communication, Natural Language Processing (NLP), Performance Metrics, Employee Retention, Healthcare

Abstract:
The healthcare industry places significant importance on employee retention due to its profound effects on the stability of organisations and the quality of patient treatment. Efficient communication within healthcare organisations is essential for promoting staff engagement and job satisfaction, which subsequently impacts retention results. Nevertheless, the intricate characteristics of workplace communication require sophisticated analytical methods to comprehend its influence on employee retention. This study aims to explore the feasibility of utilising sentiment analysis of workplace communication to improve employee retention in the healthcare industry. The study attempts to gain insights into how communication dynamics interact with organisational results by utilising natural language processing techniques and taking into account the moderating influence of performance measures, such as turnover rates and patient satisfaction scores. The study's importance rests in its ability to provide valuable insights for HR practices and policies, resulting in enhanced organisational performance and improved patient care results. The primary objective of this research is to offer practical and effective guidance to healthcare leaders and managers in order to establish a work environment that promotes employee happiness and retention. This, in turn, will have positive outcomes for both healthcare organisations and their patients. This study has introduced a theoretical framework that will be the central point of the forthcoming examination. The study aims to enhance the existing knowledge on staff retention techniques in the healthcare sector by conducting a quantitative research design that involves collecting survey data and doing statistical analysis

CITATION:

IEEE format

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C. Ramendran SPR, R. Kumar Moona Haji, A. Amin, E. Garcia Marti, J. Lukić Nikolić, “Enhancing Employee Retention Through Sentiment Analysis of Workplace Communication in the Healthcare Industry,” in Sinteza 2024 - International Scientific Conference on Information Technology, Computer Science, and Data Science, Belgrade, Singidunum University, Serbia, 2024, pp. 258-265. doi:10.15308/Sinteza-2024-258-265

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Ramendran SPR, C., Kumar Moona Haji, R., Amin, A., Garcia Marti, E., Lukić Nikolić, J. (2024). Enhancing Employee Retention Through Sentiment Analysis of Workplace Communication in the Healthcare Industry. Paper presented at Sinteza 2024 - International Scientific Conference on Information Technology, Computer Science, and Data Science. doi:10.15308/Sinteza-2024-258-265

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