Citezens’ Attitudes Towards the Use of the eGOVERNMENT Portal (eUPRAVA) in the Republic of Serbia

Keywords:
eGovernment, Digital literacy, Serbia, Digital technologies, ICT

Abstract:
Today's society is characterized by the constant use of modern information and communication technologies. Considering the fact that digital technologies are present in every sphere of human activity, it is necessary for citizens in the 21st century to have developed digital skills and competencies in order to adapt more easily to the global ICT revolution, which has brought significant changes to the everyday lives of both individuals and communities. The aim of this paper is to present the results of empirical research conducted in February and March 2024 on the attitudes of the citizens of the Republic of Serbia regarding the continued use of the eGovernment portal. This portal was put into use by the competent institutions of the Republic of Serbia in 2010. Starting from the hypothesis that the number of citizens who use this portal is directly proportional to the number of households that have access to the Internet, a computer, a tablet device, a portable computer, and/or a smartphone, the authors analysed to what extent the surveyed citizens are satisfied with this digital tool, and to what extent they use it in daily administrative work. Although the portal was implemented 13 years ago, the results obtained from the analysis of 144 questionnaires unequivocally show that citizens are not sufficiently informed about the ways in which the portal could be used, i.e. that they lack adequate training to be able to use this digital service with success. In the final part of the paper, the authors propose several ideas to increase citizens' awareness of the importance of digital literacy of each individual, especially since it is a key factor and prerequisite for successful integration into modern life flows dictated by technological innovations and trends of the 21st century

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N. Bošković, M. Marjanović, “Citezens’ Attitudes Towards the Use of the eGOVERNMENT Portal (eUPRAVA) in the Republic of Serbia,” in Sinteza 2024 - International Scientific Conference on Information Technology, Computer Science, and Data Science, Belgrade, Singidunum University, Serbia, 2024, pp. 112-118. doi:10.15308/Sinteza-2024-112-118

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Bošković, N., Marjanović, M. (2024). Citezens’ Attitudes Towards the Use of the eGOVERNMENT Portal (eUPRAVA) in the Republic of Serbia. Paper presented at Sinteza 2024 - International Scientific Conference on Information Technology, Computer Science, and Data Science. doi:10.15308/Sinteza-2024-112-118

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