RT Conference Proceedings A1 Dejan Abazović
A1 Budimir Lutovac T1 Implementacija Incident Management-a u Service Desk-u sa poređenjem ITIL i COBIT frameworka AD Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide YR 2014 NO doi: 10.15308/sinteza-2014-571-577 SP 571 OP 577