@conference{Rad2014,
  author    = {Radojević, T., Stanišić, N., Stanić, N., Šarac, M.},
  title     = {Measuring customer satisfaction in the hospitality industry: an empirical study of the hotels in the capital cities of Europe},
  booktitle = {Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide},
  year      = 2014,
  doi       = {10.15308/sinteza-2014-788-795},
  pages     = {788-795}
}