@conference{Ero2016, author = {Čerović, S., Knežević, M., Borovčanin, D.}, title = {The Role of Information and Communication Technology in Guest Satisfaction Analysis in Hospitality}, booktitle = {Sinteza 2016 - International Scientific Conference on ICT and E-Business Related Research}, year = 2016, doi = {10.15308/Sinteza-2016-582-588}, pages = {582-588} }