@conference{Aba2014, author = {Abazović, D., Lutovac, B.}, title = {Implementacija Incident Management-a u Service Desk-u sa poređenjem ITIL i COBIT frameworka}, booktitle = {Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide}, year = 2014, doi = {10.15308/sinteza-2014-571-577}, pages = {571-577} }